Privacy Policy

Last updated: March 2026

This privacy policy explains how Chris Ambrose ("I", "me", "we") collects and uses personal information when you interact with the Vaya Display website or place a product reservation.

1. Who is responsible for your data?

The data controller is Chris Ambrose, operating Vaya Display as an individual maker project based in the United Kingdom. You can contact me at: hello@vayasystems.com

2. What information do I collect?

When you place a reservation, I collect:

First name and last name
Email address
Phone number
Delivery address (street, city, postcode, country)
Order reference and batch assignment details

When you visit the site, standard server access logs may record your IP address, browser type, and pages visited. These are not linked to your identity and are used solely for security and performance monitoring.

3. Why do I collect your information?

Your personal information is used to:

Manage your product reservation and assign you to a production batch
Send you order confirmation and status update emails
Arrange product delivery when your batch is dispatched
Respond to any enquiries you send us

I do not use your information for advertising or marketing purposes without your explicit consent.

4. Legal basis for processing (UK GDPR)

I process your personal data on the following legal bases:

Contract performance – to fulfil your reservation and arrange dispatch.
Legitimate interests – to send transactional order communications and prevent fraud.

5. Who has access to your data?

Your personal data is stored securely and only accessed by Chris Ambrose. It is not sold, rented, or shared with third parties for marketing purposes.

The following third-party services may process data as part of operating the site:

hCaptcha – used on the order form to prevent automated spam. Please see hCaptcha's privacy policy.
Server hosting provider – your data is stored on a UK or EU-based server.

6. How long is your data kept?

Your order data is retained for as long as necessary to fulfil the reservation, complete delivery, and comply with any legal obligations (typically up to 7 years for financial records). If you request deletion before dispatch, your reservation will be cancelled and your data removed.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data I hold about you
Request correction of inaccurate information
Request deletion of your data (where no legal obligation requires retention)
Object to or restrict processing
Request a portable copy of your data

To exercise any of these rights, email hello@vayasystems.com. I will respond within 30 days.

8. Cookies

This site uses a session cookie solely to maintain your browsing session (e.g., to keep the order form functional). No third-party tracking cookies or analytics are set.

9. Changes to this policy

This policy may be updated from time to time. The "last updated" date at the top of this page will reflect any changes.

10. Complaints

If you have concerns about how your data is handled, please contact me first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).